Lighthouse Services: Illuminating Corporate Integrity

Features & Benefits
Also, see our Training and Information Documents

FEATURES	BENEFITS
24/7/365	Our trained telephone specialists are waiting for calls 24 hours a day, 7 days a week, 365 days a year. We're here when your employees need us and we never miss a call.
Multi Language Services	Our specialized representatives are available in English, and Spanish as well as over 140 languages with our Language Line feature.
Toll Free Access	Eliminates concerns over confidentiality and any barriers over cost.
Password System	Our service allows users to provide a password which permits them to re-contact our hotline service and anonymously continue dialogue if they wish.
Retention	All our reports are permanently retained and easily retrieved for you and your employee.
Specialized Operators	Our telephone specialists are professionally trained and accustomed to dealing with caller concerns, stress, and frustration.
Independence	We are an independent third party provider. Employees feel confident that their anonymity will be respected.
Flexibility	Our comprehensive service includes web, fax, mail, e-mail, and toll free 1-800 live telephonic services. Our fee is based on your employee headcount, not the method of reporting.
Technology	Using the latest in CTI technology, we have maintained our position on the leading edge of hotline provisioning services.
Quality	We have been providing hotline services since 1998 and our call center operations have been the winner of many national awards for excellence and commitment to training.

CONFIDENTIALITY COMMITMENT
Lighthouse is a worldwide, anonymous reporting provider that will help your company identify improper behavior. We are committed to protecting the confidentiality and anonymity of employees who use our system. Our reporting system is protected from third party tampering and we have pledged to our client's employees that we will maintain the anonymity and confidentiality of our service. Our system and staff are committed to ensure that no report ever betrays the confidential nature of our service. However, callers should know that their identity may become known during the course of any investigation.