Your hotline must protect more than your bottom line. Lighthouse Services offers safe, secure reporting methods that give your company and your employees peace of mind and protection.

Our comprehensive hotline program includes all of the following at no additional cost:

Multiple reporting channels   • Toll-free number   • Web reporting   • Email reporting   • Fax reporting   • Postal mail reporting Client branded web reporting pages Case management system (CMS) Exclusive client web reporting URL Client branded ethics hotline training video Promotional and instructional material Consultation with subject matter experts Ethics assessment questionnaire Rapid incident reports Monthly summary reports

Easily track and analyze your reports with our web-based Case Management System. View video | Download a brochure

All hotline packages include:

24-hour Access
Twenty-four hours a day, seven days a week, 365 days a year, our dedicated and professional staff is on hand to help. This gives your employees the option to contact us while outside of the workplace if they prefer. Learn more

Easy-to-Understand Reports
You receive actionable incident transcripts via email, plus easy to understand monthly summary reports. This provides you with quick access to every detail of each reported incident. Learn more

Case Management System
If you anticipate a high call volume, our secure and powerful web-based tool simplifies tracking and analyzing reports. Even if your organization is very large, you can track and maintain reports with ease. Learn more

Ethics Tools & Resources
From day one, Lighthouse provides you with information to help you run your business with ethics in mind, helping you create a healthier, more ethical organizational culture.

	Ethics and compliance training  Learn more
	Quarterly ethics newsletter  View
	White papers on best practices  View
	Ethics policy templates
	Ethics assessment tools

Key Features:

	24/7/365	We are ready for calls 24 hours a day, 7 days a week, 365 days a year. We’re always here when your employees need us and we never miss a call.
	Multi-language services	Our specialized representatives are available in English and Spanish as well as over 140 languages with our Language Line feature.
	Toll-free access	Eliminates concerns over confidentiality and any cost barriers. Your employees never have to worry about being charged a fee to contact us.
	Open exchange	Our service allows users to re-contact with our hotline and add information to an existing report or obtain a status update of a previously submitted report. We can also act as the intermediary between our customer and the complainant to facilitate dialog.
	Retention	All our reports are permanently retained and easily retrieved.
	Specialized operators	Our staff is professionally trained and accustomed to dealing with caller concerns, stress and frustration. There is never a need for callers to feel intimidated or embarrassed.
	Independence	We are an independent third-party provider. Employees feel confident that their anonymity will be respected at all times.
	Flexibility	Our comprehensive service includes web, fax, mail, email and toll-free 1-800 live telephone service. Employees can choose the contact method with which they feel most comfortable.
	Technology	Using the latest in CTI technology, we have maintained our position on the leading edge of hotline provisioning services.
	Quality	We have been providing hotline services since 1998 and our call center operations have been the winner of many national awards for excellence and commitment to training.

Contact us to learn more about our comprehensive hotline packages.